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Anaytics Engineer - U.S. Cellular

U.S. Cellular


Location:
Knoxville, Tennessee
Date:
10/11/2017
2017-10-112017-12-10
Categories:
  • Data Analytics
  • Data Engineer
  • Data Scientist
  • Statistician
U.S. Cellular
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Job Details

This role will be have technical expertise in RF (radio-frequency), operations, engineering and analytics discipline. This position will leverage Big Data, AI/Machine Learning, and Predictive Analytics This role collaborate with centralized analytics functions to facilitate scientific analytics techniques for decision-making. This role will work with SMEs within the department, leveraging analytics, performance, and capacity engineering. Act as liaison with applications development and tools teams to ensure data is available for appropriate analytics activities. Work to ensure successful implementation of new technologies, policies, and procedures for business network operations, leading to eventual automation of analytics activities to ensure agility. Leveraging Agile & DevOps techniques, present performance and capacity engineering analytics results, reports, and recommendations to performance engineers, performance managers, engineering managers, and executive management.

 

· Analyze and recommend performance and capacity upgrades needed for customer-facing data systems and services.

· Leverage machine learning (supervised/unsupervised/reinforcement) techniques of network & system metrics to determine tuning recommendations to improve performance.

· Ensures use of new analytics applications & tools. Stays abreast of the fast-evolving space of Data Science in areas such as Big Data, AI/Machine Learning, and Predictive Analytics.

· Collaborate with project teams to provide analytics expertise within customer-facing performance and capacity related projects.

· Implements performance and capacity reporting and methodology changes related to new systems and services.

· Actively participates in customer-facing performance and capacity strategy review meetings, presentations, and training sessions.

· Collaborates with the vendors’ senior technical staff/management on critical/escalated capacity issues.

· Manages issue identification and resolution process, including escalations to senior management; serves as the senior focal point for performance and capacity-related issues.

· Aligns current performance and capacity engineering and processes with industry best practices, monitors variances.

· Maintain capacity standards, policies and procedures documentation and execute on process improvements and related initiatives.

· Support identification and collection of metrics and performance reporting processes

· Ensure communication of process and procedure changes to key stakeholders. All while working closely with centralized analytics and tool development teams to ensure alignment.

· Maintain relationships with the customers, associates, and vendors to proactively identify needed changes.

· Establish working relationships with technical and business counterparts.

· Actively participates in industry/vendor forums to guide performance and capacity analytics activities.

· Develop and deliver cross-training activities.

Requirements

 Bachelor’s Degree in Computer Science, Statistical Analysis, Business Analytics, IT, Telecommunications, Engineering or equivalent experience is required.

• Minimum 3 years relevant work experience required. Master’s Degree in Computer Science, Statistical Analysis, Business Analytics or related analytics based curriculum can be substituted for 2 years data experience.

• Certification(s) in relevant field of expertise is preferred.

• Understanding of the telecom business and industry preferred.

• Experience re-engineering / process improvement preferred.

• Strong change management skills; change agent required.

• Strong project management experience running cross-functional teams preferred.

• Excellent problem solving / analytical skills and knowledge of analytical tools required.

• Excellent written and verbal communication skills required.

• Excellent presentation skills demonstrated in front of large audiences preferred.

• Experience supporting mission-critical infrastructure in a fast-paced environment preferred.

• Up to 10% travel required for regional, vendor, training, and engineering meetings.

 

Technical Skills:

• Analytics Software: R, SAS, Tableau, Python, Java.

• Analytics Infrastructure: Hadoop Ecosystem, RDBMS (SQL), MPP, Graph Databases.

• Statistics: Time Series Analysis, Multivariate Analysis, A/B testing, Descriptive Statistics.

• Machine Learning: Supervised/Unsupervised/Reinforcement Learning methods.

• Systems: Routers (Cisco, ALU, Nortel), PDSN/HA, Firewalls, Load Balancers, MMS, SMS, LSNAT, EVDO, LTE.

• Tools: NetScout, Netcool, MRTG, Infovista, Wireshark, Solar Winds.

• Other: IP address management/subnetting, statistical analysis, advanced Excel and PowerPoint, Visio, and MS Project.

 

THE PRECEDING JOB DESCRIPTION INDICATES THE GENERAL NATURE AND ESSENTIAL DUTIES AND RESPONSIBILITIES OF WORK PERFORMED. IT DOES NOT CONTAIN A COMPREHENSIVE INVENTORY OF ALL DUTIES, RESPONSIBILITIES, AND QUALIFICATIONS REQUIRED TO DO THIS JOB.

 

U.S. Cellular is an Equal Employment Opportunity (EEO) employer and gives consideration for employment to qualified applicants without regard to race/color/age/religion/sex/sexual orientation/gender identity/national origin/disability/protected veteran status, or genetic information.

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