11 days old


T-Mobile US
Bellevue, Washington 98006
  • Job Status
    Full Time


As Americas Un-carrier, T-Mobile US, Inc. (NYSE: ~TMUS) is redefining the way consumers and businesses buy wireless services through leading product and service innovation. The companys advanced nationwide 4G and 4G LTE network delivers outstanding wireless experiences for customers who are unwilling to compromise on quality and value. Based in Bellevue, Wash., T-Mobile US operates its flagship brands, T-Mobile and MetroPCS. It currently serves approximately 58 million wireless subscribers and provides products and services through 70,000 points of distribution.


The Business Analysis Manager conducts wide-ranging and detailed analysis to provide business recommendations to the Customer Care Metrics team that help optimize the overall Customer Care Metrics Program alignment to organizational goals. We are looking for a data-driven, analytically curious contributor who will be integral in shaping the future of Metrics at TMUS.

You will bring strong problem solving and analytical skills and will apply your expertise in sourcing and structure complex analysis to help shape our strategy to be Famous for Care. You should have a strong technical background and be comfortable sourcing and working with large data-sets from multiple sources in your analysis. You have a high attention to detail and a keen ability to identify trends and form well thought out opinions on complex scenarios. Your ability to effectively prioritize and work through various different projects in parallel will be paramount to your success.    


Enterprise Core Competencies
Requires competency in customer focus, change & innovation, strategic thinking, relationship building & influencing, talent management, results focus and inspirational leadership.

Essential Functions

  • Perform continuous improvement analysis across multiple lines of business, understanding key drivers of performance to identify performance trends and opportunities. Effectively communicate analytical findings and identify recommendations and/or solutions to complex reporting challenges.
  • Maintain/Support data collection from various sources for use in ongoing reporting and/or analysis activities.
  • Conduct post-mortem event-driven analysis and provide key findings and recommendations to maintain overall metrics program objectives.
  • Create executive level presentations to present and report on key findings and insights.
  • 5 years of progressive experience in financial, statistical, or operational analysis
  • Strong analytical, problem solving and communication skills
  • Strong technical background in MS SQL Server (or equivalent) and the ability to source, manipulate, and structure large data sets and complicated data flows to support ongoing reporting and/or analysis efforts.
  • Statistical and/or financial modeling experience using MS Excel, Minitab, Tableau, etc.
  • Proven experience with financial modeling and business case development
  • A talent for multi-tasking, prioritizing objectives, and meeting deadlines


  • Telecommunication experience preferred

Minimum Required

  • Bachelor’s Degree. Quantitative concentration
  • MBA preferred

TO learn more & apply, please visit: www.ecentralmetrics.com/url/?u=47259191794-335

T-Mobile USA, Inc is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to age, race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, marital status, disability or protected veteran status, or any other status or characteristic protected by federal, state, or local law


  • Data Analytics

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