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Data Scientist / Data Analyst - Customer Obsession - Uber


San Francisco, California
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Job Details

About Uber

We’re changing the way people think about transportation. Not that long ago we were just an app to request premium black cars in a few metropolitan areas. Now we’re a part of the logistical fabric of more than 600 cities around the world. Whether it’s a ride, a sandwich, or a package, we use technology to give people what they want, when they want it.

For the people who drive with Uber, our app represents a flexible new way to earn money. For cities, we help strengthen local economies, improve access to transportation, and make streets safer.

And that’s just what we’re doing today. We’re thinking about the future, too. With teams working on autonomous trucking and self-driving cars, we’re in for the long haul. We’re reimagining how people and things move from one place to the next.

Customer Obsession

Uber Data Science and Data Analytics is looking for world class experimentalists and data scientist to join its Customer Obsession team, a group responsible for ensuring every Uber customer support experience is world-class. Specifically, this team works to build self-service technology and process that’s deeply integrated with the Uber customer support experience, making it easy for our customers and customer support representatives to get to the right outcome, faster. They’re also responsible for building the models and algorithms that help Uber customers answer their own questions or, even better, avoid the need for a customer support experience at all.


What You’ll Be Doing

Data Scientists and Data Analysts are central to the Customer Support Platform. We work cross-functionally with product, engineering and design to build the intelligence behind a wide variety of different support channels. For example, we develop contextual search, chat bots, and tools to aid customer service agents, e.g. classify support tickets using deep learning. In addition, Data Science and Analytics works closely with Product to define the team’s roadmap.


Here Are The Kinds Of Skills We're Looking For

  • A graduate degree or equivalent in applied statistics, computer science or a quantitative domain
  • 3+ years working experience delivering, scaling, and owning highly successful and innovative analytics and data science products
  • Experience with data science technologies like Hadoop, Hive, Spark, and SQL (Postgres, HiveQL, Vertica SQL)
  • Demonstrable domain expertise in product metric identification, improving data quality, A/B testing, and experimentation design and execution.
  • Demonstrable proficiency in production level coding (Python, Go, Spark preferred) and programming concepts, combined with the enthusiasm and passion to build.
  • An ability to connect the deep domain expertise of the researcher with the pragmatism and scrappiness of the entrepreneur - you’re a true generalist.
  • Great communication skills
  • The ability to create structure from ambiguity. The opportunity for Uber in the customer support is massive but nascent - we’re looking for somebody interested in building a new foundation and scaling from there.



  • 401(k) plan, gym reimbursement, nine paid company holidays.
  • Full medical/dental/vision package to fit your needs.
  • Unlimited vacation policy; work hard and take time when you need it.
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