20 days old

Analytics Consultant 3 - Data Scientist - Wells Fargo

West Des Moines, Iowa

Important Note During the application process, ensure your contact information (email and phone number) is up to date and upload your current resume prior to submitting your application for consideration. To participate in some selection activities you will need to respond to an invitation. The invitation can be sent by both email and text message. In order to receive text message invitations, your profile must include a mobile phone number designated as “Personal Cell” or “Cellular” in the contact information of your application.

At Wells Fargo, we want to satisfy our customers’ financial needs and help them succeed financially. We’re looking for talented people who will put our customers at the center of everything we do. Join our diverse and inclusive team where you’ll feel valued and inspired to contribute your unique skills and experience.

Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.

The Enterprise Complaints Management Office (ECMO) plays an integral role in having an enterprise view of our customer concerns, identifying risks in a timely manner, providing enhanced reporting capabilities at the line of business and Enterprise levels, and delivering a variety of benefits to our business. This Office includes four main functions Executive Complaint Operations, Data Analytics and Reporting, Quality Assurance, and Complaints Shared Services. Together these teams focus on capturing, researching, and resolving customer dissatisfaction; executing deep root cause analysis; and proactively identifying continuous opportunities that are engineered to improve our customers’ experience and drive out dissatisfaction.

As a data scientist in Wells Fargo Enterprise Complaints Data, Analytics, and Reporting (CDAR) you will be responsible for supporting efforts to improve the customer experience through the use of advanced analytics. More specifically, you will support data exploration, analytics, and model development using voice of customer data, structured operational data (e.g. loan payment behaviors) and customer interaction data (e.g. web events).

Responsibilities Include

  • Support senior data scientists in the development of analytic solutions with Aster, Python, R, or other languages and tools
  • Retrieve, combine and transform data from numerous information systems
  • Independently lead data exploration and analysis for new data sources, mapping business logic to data fields, and documenting nuances and limitations of data
  • Lead data quality investigations and reconciliations to verify data integrity for model development
  • Work effectively in a team environment, as well as independently, to deliver against key business initiatives
  • Take initiatives and drive each project to completion with minimal guidance while effectively managing multiple projects at a time

Requirements

Required Qualifications

  • 5+ years of reporting experience, analytics experience, or a combination of both; or a BS/BA degree or higher in a quantitative field such as applied math, statistics, engineering, physics, accounting, finance, economics, econometrics, computer sciences, or business/social and behavioral sciences with a quantitative emphasis and 3+ years of reporting experience, analytics experience, or a combination of both

Desired Qualifications

  • Extensive knowledge and understanding of research and analysis
  • Strong analytical skills with high attention to detail and accuracy
  • Excellent verbal, written, and interpersonal communication skills
  • Experience with text mining or text analytics

Other Desired Qualifications

  • 3+ years of experience using R, Python or SAS programming languages
  • 3+ years of experience with databases such as Oracle, DB2, SQL server, or Teradata

Categories

Posted: 2020-01-03 Expires: 2020-03-03

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Analytics Consultant 3 - Data Scientist - Wells Fargo

Wells Fargo
West Des Moines, Iowa

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