1+ months

Senior Analyst - Loyalty Data Analytics - United Airlines

Chicago, Illinois

We have a wide variety of career opportunities around the world — come find yours.


Loyalty is responsible for the strategic planning, development and execution of our MileagePlus programs and the associated partnership development and marketing

Job Overview And Responsibilities

United Airlines is seeking talented people to join the Loyalty Data Analytics team. We are seeking creative, driven and detail-oriented individuals who enjoy tackling tough problems with data and insights.

The Loyalty Data Analytics team is responsible for driving data driven insights and innovation across MileagePlus. This team leads data and analytics projects related to MileagePlus program, products, partners and cobrand initiatives, as well as deriving customer insights and identifying opportunities for driving incremental revenue.

As a Senior Analyst, you will partner with MileagePlus teams to lead, define and execute data analytics initiatives that create sustainable revenue and share growth, efficiencies and cost savings. This role requires business intuition, project management experience, and a working knowledge of analytical tools. This role reports to the Senior Manager – Loyalty Data Analytics. Airline experience is not required for this position.

  • Partners with business stakeholders to identify key initiatives and execute solutions to business problems using data analysis and advanced analytics, and runs project from start to finish, extracting data, cleaning and setting up data appropriately for analysis, analyzing the data using variety of tools, and providing insights and recommendations to stakeholders
  • Manage multiple projects with team members across MileagePlus loyalty team; accountable for deliverables by understanding and balancing the competing demands for project scope, time, and quality; responsible for tracking projects from ideation to completion
  • Collaborates with Enterprise Data Science, Data Engineering, and IT teams as appropriate
  • Extracts data from a variety of sources for use in analysis, models and project development; completes ad-hoc reporting and data analysis
  • Leads status meetings and manages frequent communication to business stakeholders and IT teams
  • Creates and presents ongoing and ad-hoc project status reports, and delivers presentations to senior audiences as required 



  • Bachelor's degree in quantitative field such as statistics, engineering, business analytics, information systems, aviation management or related degree
  • 3+ years of experience in analytical role such as analytics, revenue management, pricing, financial analysis, consulting, data engineering and visualization or other relevant quantitative field
  • Strong organization and project management skills, and strong attention to detail
  • Experience working with large datasets and reporting or visualization tools; ability to tell a story using data
  • Ability to proactively manage stakeholder expectations on current and future business needs
  • Ability to communicate complex quantitative concepts in a clear, precise and actionable manner
  • Familiarity with database interface tools, SQL and programming concepts
  • Outstanding writing, communication and presentation skills
  • Proven proficiency with Microsoft Excel and PowerPoint
  • Must be a team focused individual
  • Passionate about data analytics, strong strategic / critical thinking, and problem-solving skills
  • Passionate about improving customer experience and driving incremental revenue through loyalty initiatives
  • Successful completion of interview required to meet job qualification
  • Reliable, punctual attendance is an essential function of the position
  • Must be legally authorized to work in the United States for any employer without sponsorship
  • Successful completion of interview required to meet job qualification
  • Reliable, punctual attendance is an essential function of the position

  • Master's degree in business, analytics or related field
  • 1+ years of experience in data analytics role 

Equal Opportunity Employer – Minorities/Women/Veterans/Disabled/LGBT



Posted: 2019-04-25 Expires: 2019-06-24

Featured Jobs

Before you go...

Our free job seeker tools include alerts for new jobs, saving your favorites, optimized job matching, and more! Just enter your email below.

Share this job:

Senior Analyst - Loyalty Data Analytics - United Airlines

United Airlines
Chicago, Illinois

Join us to start saving your Favorite Jobs!

Sign In Create Account
Powered ByCareerCast