1+ months

Service Delivery Business Analyst - Ericsson

Plano, Texas

Service Delivery Business Analyst

Do you enjoy delivering actionable bottom line results to the business? Do you get excited about being part of sustainable business transformation? Are you bold, and willing to recommend innovative solutions and approaches to business insights? If so, we want you on our team!

Purpose Of Job Role

To provide insight and advice based on thorough and methodical investigation, analysis, and presentation of data. The Business Analytics Specialist applies his/her business knowledge and analytics skills on data, to point to statistically secured conclusions on business performance. He/she works as an advisor to decision makers, to outline both causes and remedies to business problems. Provides functional process and data expertise, qualifies Analytics IT requirements and manages the Analytics Solution portfolio within his/her area of responsibility.

The Opportunity

  • Lead and collaborate with all levels and functions of the service delivery organization to proactively drive cross-functional actionable, predictive, and prescriptive business insight priorities.
  • Actively participate in data analytics portfolio roadmap to ensure alignment to business data analytics strategy
  • Manage senior and executive stakeholder expectations on commitments
  • Perform data analysis/ modeling and visualization of cross-functional actionable, predictive, and prescriptive business insight deliverables
  • Convert data analysis to business insights & actionable advice to stakeholders
  • Provide functional and data expertise for service delivery process owners including data mapping of cross functional processes
  • Bring a high-energy, results oriented focus to drive multiple activities in a fast-paced, team environment.


You Have

  • A recognized formal university qualification e.g. degree (Example Post Grad / Degree in Business, Data Analytics, IT, Computer Science or other equivalent recognized certification.) and a Minimum of 10 years of relevant experience.
  • Excellent knowledge of statistics
  • Excellent knowledge of SQL or database management
  • Proven analytical ability
  • Effective communication skills with senior and executive management
  • Ability to collaborate with all levels of employment and business teams.
  • Proven ability in data preparation, analysis and visualization
  • Knowledge and experience of analytics best practices and techniques

DISCLAIMER: The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position. Therefore employees assigned may be required to perform additional job tasks required by the manager.

We are proud to be an EEO/AA employer M/F/Disabled/Veterans. We maintain a drug-free workplace and perform pre-employment substance abuse testing.

Ericsson provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, pregnancy, parental status, national origin, ethnic background, age, disability, political opinion, social status, protected veteran status, union membership or genetics information.

Ericsson complies with applicable country, state and all local laws governing nondiscrimination in employment in every location across the world in which the company has facilities. In addition, Ericsson supports the UN Guiding Principles for Business and Human Rights and the United Nations Global Compact.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, training and development.

Ericsson expressly prohibits any form of workplace harassment based on race, color, religion, sex, sexual orientation, gender identity, marital status, pregnancy, parental status, national origin, ethnic background, age, disability, political opinion, social status, protected veteran status, union membership or genetic information.

Ericsson will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by Ericsson or (c) consistent with Ericsson’s legal duty to furnish information.

Employee Polygraph Protection Act Notice - Employers are generally prohibited from requiring or requesting any employee or job applicant to take a lie detector test, and from discharging, disciplining, or discriminating against an employee or prospective employee for refusing to take a test or for exercising other rights under the Act. For more information, visit https://www.dol.gov/whd/regs/compliance/posters/eppac.pdf.

Ericsson is an equal opportunity employer and is committed to providing reasonable accommodation for qualified disabled individuals during the application and hiring process. Ericsson will make modifications or adjustments to the job application or interview process that will enable a qualified applicant to be considered for a position. If you require an accommodation due to a disability, please contact Ericsson at [email protected] or (866) 374-2272 (US) or (877) 338-9966 (Canada) for further assistance.

Primary country and city: United States (US) || || Plano || Consulting&SysInt

Req ID: 278238


Posted: 2019-05-09 Expires: 2019-07-08

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Service Delivery Business Analyst - Ericsson

Plano, Texas

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