1+ months

Sr Analyst - Data Science - American Express

New York, New York

American Express Global Commercial Services (GCS) is the Global leader in the Commercial Payments Solutions space and continues to be an exciting and fast growing business. To maintain this success, the organization must accelerate sales and drive profitable charge volume growth. The Global Data Strategy and Insights (DS&I) team within GCS is instrumental in ensuring achievement of these objectives. The Analyst position within DS&I offers the opportunity to be part of this dynamic organization and help GCS navigate towards sustainable growth.

This position reports to the Manager of Data Strategy and Insights (DS&I) US Small and Medium Enterprise (SME) team, and focuses on the sales escalation handling process across the DS&I SME group in order to support the SME Commercial Sales and Account Development organization.

Key Responsibilities

  • Proven ability to learn skills and knowledge on demand in a compressed timeline
  • Ability to research independently with a strong sense of discipline and responsibility
  • Serve as a liaison between US SME DS&I and key business partner teams including ONE.Force, GBS & EDA to handle sales exceptions
  • Enable strong relationship handling with SME Field Sales and Account Development teams and other key business partners to understand business objectives and challenges and build solutions to address those
  • Collaborating with business partners to garner feedback on guiding and enhancing processes



  • A strong sense of responsibility and ability to operate with composure and reliability in a time sensitive environment
  • Should have strong decision making ability to close escalation requests
  • Comfort working independently and handling uncertainty when exploring data to uncover insights
  • Willingness and ability to teach and educate other colleagues and business partners on process handling
  • Expertise in advanced Excel techniques and Power Point required
  • Basic understanding of SAS and SQL is preferred

Why American Express?

There’s a difference between having a job and making a difference.

American Express has been making a difference in people’s lives for over 160 years, backing them in moments big and small, granting access, tools, and resources to take on their biggest challenges and reap the greatest rewards.

We’ve also made a difference in the lives of our people, providing a culture of learning and collaboration, and helping them with what they need to succeed and thrive. We have their backs as they grow their skills, conquer new challenges, or even take time to spend with their family or community. And when they’re ready to take on a new career path, we’re right there with them, giving them the guidance and momentum into the best future they envision.

Because we believe that the best way to back our customers is to back our people.

The powerful backing of American Express.

Don’t make a difference without it.

Don’t live life without it.

Depending on factors such as business unit requirements, the nature of the position, cost and applicable laws, American Express may provide visa sponsorship for certain positions.

ReqID: 19005443
Schedule (Full-Time/Part-Time): Full-time
Date Posted: May 8, 2019, 8:27:34 AM


Posted: 2019-05-09 Expires: 2019-07-08

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Sr Analyst - Data Science - American Express

American Express
New York, New York

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