20 days old

Text Analyst, Americas

New York, New York 10001
  • Job Type
    Employee
  • Job Status
    Full Time
  • Shift
    1st Shift
  • Jobs Rated
    20th

Confirmit is looking to recruit an experienced Text Analyst, reporting to the Director, Analytics as part of Confirmit’s Global Analytics team.  You will be working with structured and unstructured text to design and build Text Analytics (TA) and Social Analytics (SA) solutions for internal and external clients and prospects. Your goals will be to assess client needs, design model frameworks, program models, provide internal and external training/coaching and provide Technical Services members with input for TA Report development. Key analytical areas include Text Analytics and Social Media Analytics in the areas of Customer Experience (Voice of the Customer), Employee Experience (Voice of the Employee), Market Research, Call Center and IVR Speech-to-Text and Brand/Competitive Analysis for some of the world’s biggest brands.

 

ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Build categorization models and apply sentiment tuning in Confirmit Genius®
  • Ensure customer models are reviewed and maintained over time
  • Program queries and harvest social listening data using Brandwatch or other similar software
  • Assist with the goal of leading Confirmit Genius® text analytics implementations
  • Consult with sales team members and prospects during the presales process
  • Assist with the goal of leading client needs assessments, TA/SA client kickoffs and Categorization Workshops
  • Provide internal and external client training on Text Analytics, Social Analytics, Confirmit SaaS TA/SA software and business application of same
  • Assist the Global TA, Marketing and Product teams in developing and refining the SaaS software as well as solutions, including best practices, toolkits, and enablement materials
  • Develop deep TA/Social industry and Confirmit Genius expertise with the goal of acting as a subject matter expert (SME) for delivery team members

 

Requirements

  • 2-4 years or more experience in TA and SA
  • Bachelors’ Degree or higher in computer science, data science, computational linguistics, business, or other analytical fields where math, statistics or business are important components
  • Confirmit or other SaaS experience
  • Text Analytics and Sentiment Analysis experience
  • Experience using Social Listening software and providing Social Media Insights
  • Client-facing verbal and written relationship, presentation and coaching skills
  • Strong knowledge of U.S. and Canada consumer and B2B culture and concepts
  • Proficiency in spoken and written U.S./Canadian English linguistics
  • Working knowledge in: TA and SA concepts, Boolean expression writing, qualitative and quantitative analysis and synthesis, customer experience, market research, advanced level of proficiency in spreadsheets and presentations, competitive analysis, graphical representation of insights.
  • Ability to understand and effectively explain software functionality to technical and non-technical audiences
  • Experience managing internal and external cross-functional teams
  • Superior linguistic, analytical and problem solving skills
  • Excellent communication skills, both verbal and written
  • Take pride in your work
  • Have excellent problem solving, decision-making, and analytical skills
  • Are capable of making sound decisions
  • Take initiative and responsibility for your results
  • Are motivated and a strong team player
  • Have a proven track record of meeting and exceeding goals
  • Are naturally curious and investigative

Categories

Industry

  • Computers Software and Hardware

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Posted: 2019-05-01 Expires: 2019-05-31

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Text Analyst, Americas

Confirmit
New York, New York 10001

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